Orders and Delivery
Order details are available in order confirmation emails, and My Account for customers who were logged in when placing their order. You may also contact us for all order enquiries.

Sometimes stock levels are not up-to-date on the Online Store and some items may not be available at the time of purchase. The likelihood of this occurring is very rare. In case this occurs to an item in your order, you will be notified by email as soon and offered a suitable replacement or a full refund.

Plus Zero Concept Store offers a tracked shipping service using UPS Express delivery method. We work quickly and process items for shipment within 24 hours. Please allow for extra time at holidays and busier seasons. When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact us at customerservice@plus0concept.com.

Normally deliveries will arrive within 1-2 business days from the date of shipment within Europe and 2-4 business days outside Europe. During the holiday and/or busier season delivery time may take an additional 1-2 days. In case of any delay to delivery times, you will be notified by email. We will do our very best to get your order to you even in a shorter time frame. We cannot be responsible for any delays caused by the destination country’s customs clearance processes.

Orders may not be shipped to P.O. Boxes!

Important Note: Due to transport restrictions, we are unable to ship pressurised or flammable items, classed as “hazardous” by our shipping partners, to destinations outside the EU. As a result, we can ship orders containing fragrance only to the countries within the European Union. Please contact our customer care team for further information or assistance.

All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm, or provide a business address. Plus Zero Concept Store cannot  be responsible for incorrect shipping addresses submitted, refused shipments, unclaimed shipments and/or and not limited to lost packages.

Shipping Cost
We offer Complimentary Worldwide Shipping on all orders over EUR 500.

In order to simplify shipping costs, Plus Zero Concept Store has implemented flat shipping rates, as follows:

ZONE

COUNTRY

COST

Europe

Albania

EUR 15

Europe

Austria

EUR 12

Europe

Belgium

EUR 12

Europe

Bosnia and Herzegovina

EUR 24

Europe

Bulgaria

EUR 0

Europe

Croatia

EUR 15

Europe

Cyprus

EUR 24

Europe

Czech Republic

EUR 15

Europe

Denmark

EUR 12

Europe

Estonia

EUR 15

Europe

Finland

EUR 15

Europe

France

EUR 12

Europe

Germany

EUR 12

Europe

Gibraltar

EUR 24

Europe

Greece

EUR 12

Europe

Hungary

EUR 15

Europe

Iceland

EUR 24

Europe

Ireland

EUR 15

Europe

Israel

EUR 24

Europe

Italy

EUR 12

Europe

Kazakhstan

EUR 24

Europe

Kosovo

EUR 15

Europe

Latvia

EUR 15

Europe

Lithuania

EUR 15

Europe

Liechtenstein

EUR 15

Europe

Luxembourg

EUR 12

Europe

Monaco

EUR 12

Europe

Montenegro

EUR 15

Europe

North Macedonia

EUR 24

Europe

Malta

EUR 24

Europe

Moldova

EUR 24

Europe

Netherlands

EUR 12

Europe

Norway

EUR 15

Europe

Poland

EUR 15

Europe

Portugal

EUR 15

Europe

Romania

EUR 15

Europe

Russia

EUR 48

Europe

Serbia

EUR 15

Europe

Slovakia

EUR 15

Europe

Slovenia

EUR 15

Europe

Spain

EUR 12

Europe

Sweden

EUR 15

Europe

Switzerland

EUR 12

Europe

Turkey

EUR 24

Europe

Ukraine

EUR 48

Europe

United Kingdom

EUR 12

 

 

 

Americas

United States

EUR 48

Americas

Canada

EUR 55

Americas

Mexico

EUR 34

Americas

Argentina

EUR 34

Americas

Brazil

EUR 34

Americas

Chile

EUR 34

Americas

Colombia

EUR 34

Americas

Paraguay

EUR 34

Americas

Peru

EUR 34

Americas

Puerto Rico

EUR 34

Americas

U.S. Virgin Islands

EUR 34

Americas

Uruguay

EUR 34

 

 

 

Asia Pacific

Australia

EUR 25

Asia Pacific

China

EUR 35

Asia Pacific

Hong Kong

EUR 35

Asia Pacific

India

EUR 35

Asia Pacific

Indonesia

EUR 35

Asia Pacific

Japan

EUR 25

Asia Pacific

Malaysia

EUR 35

Asia Pacific

New Zealand

EUR 25

Asia Pacific

Philippines

EUR 35

Asia Pacific

Singapore

EUR 35

Asia Pacific

South Korea

EUR 35

Asia Pacific

Thailand

EUR 35

 

 

 

Middle East & Africa

Algeria

EUR 35

Middle East & Africa

Bahrain

EUR 35

Middle East & Africa

Egypt

EUR 35

Middle East & Africa

Jordan

EUR 35

Middle East & Africa

Kenya

EUR 35

Middle East & Africa

Kuwait

EUR 35

Middle East & Africa

Lebanon

EUR 35

Middle East & Africa

Morocco

EUR 35

Middle East & Africa

Oman

EUR 35

Middle East & Africa

Qatar

EUR 35

Middle East & Africa

Saudi Arabia

EUR 35

Middle East & Africa

South Africa

EUR 35

Middle East & Africa

United Arab Emirates

EUR 35

 

 

 

Rest of World

 

EUR 55

 

Please be aware that depending on your country’s custom regulations, orders may suffer additional duty charges, such as import fees, declaration fees, import duties and/or taxes. In some countries, orders below a certain value may not be subject to duties. Plus Zero Concept Store has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

 

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